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Customer Service German – Athena /Greece (#1.526.494.473) 

Stellenangebot in Griechenland

At the moment we are looking for German Customer Service Representatives with native, or close to native German language skills for a multinational company based in Athena, Greece. You will be mainly responsible for managing a portfolio of global business clients advising them on products and services available. It is an exciting, new role that will give you a great start in your career. You will be working on behalf of the biggest IT company in the world.
KEY RESPONSIBILITIES:

Serve and support customers by answering incoming Admin calls and/or Emails:
Live the first call resolution approach at each contact by listening, understanding and solving
customer's inquiries
Manage request by respecting all efficiency KPI's (AHT, hold, transfer rate, etc)
Ensure best customer experience by making sure that he has the best possible set up (accurate
data entry and amendments) answering his needs
Identiy appropriate sales opportunities in order to even exceed customers' expectations and create the "wow" effect.
Provide feedback that may lead to an improvement of processes, products and services, in order to actively increase customer satisfaction.
Develop personal know-how by using the available training & knowledge tools.
Your profile:

• Graduates of High School (preferable: College, University)
• Native standard or fluent German speakers
• Fluent English (Proficiency level)
• Good Knowledge of PC (hardware, software, internet)
• Windows, Ms Office Suite, Skype, Windows Media Player, WindowsMessenger
• Excellent communication skills
• Strong team spirit
• Passion about customer services

The company offers:
• Multicultural Working environment
• Competitive salary
• Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to two weeks hotel accommodation)
• Production Bonus
• On-site canteen
• Great Benefits & Discounts (Greek lessons, Theaters & Shows, etc.)
• Modern facilities and high technology devices and tools
• Casual dress code!
• Career Development Opportunities
• Family Program (summer camp for children, discounts etc.)
• Extra overtime pay
• In-House doctor and examination center
• Welcome event
• Employee Relations team to help new hires integrate in the Greek lifestyle and culture

Details zum Unternehmen des Klienten

Name des Klienten
Weltweitfuehrendes Unternehmen

Details zur Stelle

Art der Anstellung/Arbeitszeit
Vollzeit
Gehaltsmodell
Gehalt plus Bonus
Ort
Griechenland
Geschaltet
2019-09-11

Anforderungen

Benötigte Qualifikation
Beliebige Qualifikation
Sprachkenntnisse
Deutsch  (Verhandlungssicher)
english (Fließend)

Details zur Recruitment Agentur

Recruiter
Dagmar




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  • Statistik für dieses Stellenangebot

    Gigajob-ID
    1.526.494.473
    Geschaltet
    Vor 8 Tag(en)
    Kurzlink
    https://at.gigajob.com/1526494473.html
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